The Game Cave handles exchanges and refunds in accordance with the Fair Trading laws of New South Wales. This means that you can seek a refund, repair or replacement if the product:

• Is not of acceptable quality
• Does not match the description
• Does not meet any extra promises made about such things like performance, condition and quality

We won’t provide a refund or exchange if you change your mind about your purchase, or if you make an incorrect choice – particularly (but not limited to) when it comes to PC games. As it is impossible for us to know what your computer is capable of, it is your responsibility to make sure that it can handle a game before you purchase by checking the game’s technical requirements.

For more information please check out the NSW Fair Trading website.